Managing Lone Workers

28 October 2020

Author: Ashleigh Birkett
Practice Area: COVID-19 , Health and Safety


During the coronavirus pandemic, employers have had to adapt to new ways of working. For many organisations this has entailed a large increase in the number of home workers.

Whilst the term ‘lone worker’ includes those who work from home, it is in fact much wider and encompasses anyone who works “by themselves without close or direct supervision [1]”. This could include, for example, shop workers, delivery drivers, cleaners or security staff.

With employers across many sectors having to continually adapt to coronavirus restrictions, many have had to review the arrangements in place for all lone workers and may have experienced a significant increase in the number of their employees or contractors that are now classified as lone workers.

HSE Guidance

In March 2020, HSE(GB) published updated guidance in relation to “Protecting lone workers: How to manage the risks of working alone”.

The guidance provides:

  • “a new section on how to protect lone workers from the risk of work-related violence;
  • more information on how managers should keep in touch with lone workers;
  • new advice on the impact lone working can have on stress, mental health and wellbeing [2]”.

What is required?

Employers are required to manage the risks [3] associated with lone working and should, therefore, consult with lone workers and incorporate any relevant factors into their risk assessments, taking account of relevant employees and those engaged as contractors. Appropriate control measures that are identified as part of this process should be implemented.

The HSE Guidance states: "There is no legal requirement to conduct a specific, separate risk assessment for lone workers. However, you have a duty to include risks to lone workers in your general risk assessment and take steps to avoid or control risks where necessary."

Training will also be required along with an appropriate system of supervision and monitoring which may vary depending on the circumstances.

Risk assessments should be reviewed periodically and this may be particularly relevant at this time where coronavirus restrictions are constantly changing and can vary across different locations.

It is worth noting that there may be occasions, involving high-risk activities, where lone working is not advisable (such as when working in confined spaces) as additional control measures are required.

The Impact on Mental Health

In addition to considering the individual lone worker and risks from their work environment, the HSE Guidance highlights at page 7 that lone working can "negatively impact" upon mental health. Employers are, therefore, encouraged to consider putting systems in place to establish "direct contact between the lone worker and their manager". Such arrangements could be agreed following consultation with the lone worker as some individuals may have different preferences.

The HSE Guidance also notes at page 8: "Work-related mental health issues must be assessed to measure the levels of risk to staff. Where a risk is identified, you must take steps to remove it or reduce it as far as reasonably practicable."

The issue of mental health in the workplace is likely to come under continued focus in the current climate as an increased number of people find themselves newly classified as ‘lone workers’. As it is not clear when, or indeed if, working life will return to pre-COVID norms, it is advisable for employers to ensure they have reviewed their arrangements for lone workers and ensure contact, support and the provision of helpful information relating to managing stress, mental health and wellbeing in the workplace.

If you would like any further information or advice on lone working, home working, or mental health in the workplace, please contact Ashleigh Birkett or Ben Johnston from the Health and Safety team at Carson McDowell.

*This information is for guidance purposes only and does not constitute, nor should be regarded, as a substitute for taking legal advice that is tailored to your circumstances.



[3] Management of Health and Safety at Work Regulations (Northern Ireland) 2000